Director of Software Engineering

People and team management

95% Strategic

Thought Leader

Process Maturation

Build Culture of Trust

Servant Leadership

November 2018

September 2020

Navex Global - NetClaim

Performed the highest level leadership over Product Engineering for the NetClaim line of business.
Spearheaded initiatives to modernize legacy systems and mature engineering processes.
Oversaw hiring, onboarding, training, assigning workflows, and performance reviews for 23-35 onshore/offshore developers in 3-4 remote teams. This included managing engineering managers and technology leads.
In collaboration with business leadership, defined and owned technical roadmap.
Introduced industry best practices, such as machine learning and data analytics, to the product lines.
Led the defining of modern AWS architecture, architecture approach, and SLDC processes.
Provided leadership and strategic vision to ensure business priorities were delivered based on agreed-upon time frames and standards.
Developed practices to increase and sustain remote employee engagement.
Recruited and developed engineering staff and contract new offshore team engineering team.
Functioned as both a business and product engineering leader.
Collaborated with product management, sales, customer success and customer support to ensure progress and guide business and IT direction.
Implemented practices to ensure continuous improvement.
Built a culture of trust, inclusion, open-mindedness, and fairness using Servant Leadership.
Coached and mentored staff to improve the overall quality and culture of the teams.
Led cross divisional community of interest groups, including staff on other teams and divisions.

Notable Accomplishments

Spearheaded expansion into AWS to modernize a legacy system, and guided partnership with a strategic vendor to perform predictive analytics using AI/ML.
Achieved 100% delivery rate in 2019 and 70% delivery rate for 2020 at end of Q3.
Increased YoY team output by 170% by fostering a cohesive team environment, articulating team vision, and creating open communication channels among international remote teams.

Technologies: AWS Serverless (Lambda’s, Event Bridge, Step functions, API Gateway, DynamoDB, S3, etc.), C#, HTML 5, CSS 3, JavaScript, JS frameworks and libraries, ASP.Net, Classic ASP, SQL Server, SSRS, Access, Windows Server, Visual Studio, Pivotal Tracker, Jira, Confluence, GitHub, Pluralsight Flow